Customer Policy

Delivery information

Standard Delivery - Delivery times reflect the distance the parcel travels and the remoteness of the location. Capital cities within Australia can expect delivery within five working days, remote locations up to 14 working days. The maximum time allowance for delivery is 5 weeks, depending on stock availability. If stock is unavailable for delivery within this time, customers will be notified within 5 days from the date of purchase. (see ‘Replacement' policy below). Prices quoted are for delivery within Australia only.

Overseas orders - For overseas orders, extra delivery charges apply. Boronia Aquarium will contact all overseas customers with delivery prices before your order is despatched.

Special Requirements - You may sometimes have special requirements for the delivery of your parcel. Any comments that you would like to include can be recorded in the 'Payment Details' section of the checkout process.

Delivery method – Boronia Aquarium will use one of three delivery methods do deliver your order to your door in the quickest time and in the best possible condition. We will choose between one of the following delivery services. (1) Australia Post (2)T.N.T. Express or (3)Pack & Send.

Delivery charges – Delivery is charges on each order. All basic stock has a simple $10.00 fee per order to anywhere in Australia . Large items, glass items & live fish are not included in the Delivery fee. Please contact our sales staff by telephone or email for delivery prices on large items, glass items or live fish before placing your order.

Explanation of retail price quoted - As indicated, all purchase prices shown are inclusive of GST.

Checking an Order
If you have any questions about an order that you have placed, contact our Customer Service Staff by either telephone or email for further information or assistance.

Order Replacement Policy
If an order fails to arrive with 5 weeks from the date of purchase (maximum delivery time), we will replace your purchase free of charge and send it to you immediately. Simply contact our Customer Service Staff by telephone or email for further in formation.

Refund Policy
If you receive a product which has been damaged during delivery or is faulty please notify our Customer Service Staff immediately with any complaint.

Damaged or Faulty Goods Goods damaged during transit or faulty goods will be promptly replaced, exchanged or a full refund issued. Please select your items of purchase carefully.
Once a purchase has been made and paid for and goods are received in good working condition, used or unwanted items will not be eligible for refund.

If you have any queries or need to seek clarification about any products or you would like more information please contact our Customer Service Staff and they will be happy to assist you.